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ReshmiLata
Beginner
Beginner

User login issues

Hi Team, 

 

We have two domains and 2 users with the same user ID. 

 

RSA portal syncs the user details from AD and now we have same 2 user ID in RSA. It is causing issues for both and they cant login. 

 

I would like to know is there any possibilities to have an Alias name set in RSA for 1 of this user?

 

Thank you  

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4 Replies
jeffshurtliff
Administrator Administrator
Administrator

Hi Reshmi,

 

Could you please let us know which RSA product you're asking about so that we can move this thread to the appropriate product community?

 

Thanks!

Jeff

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_EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)

Reshmi Lata‌,

 

Please take a look at the following documentation from  RSA and a knowledge article written by one of our TSEs on creating a user alias:

 

 

Regards,

Erica

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PiersB
Trusted Contributor Trusted Contributor
Trusted Contributor

If the users both have the same ID, you may need to use aliases and an option to "hide" one of the user's login IDs.

 

There is an option under "Manage Users > User Authentication Settings" to address this situation. Under the "User Authenticates with:" section there is an option "Only the following aliases". If this option is selected, only the alias(es) defined in this interface can be used to authenticate. This setting can be used to effectively "hide" the default Identity Source (default) login ID of one of the users. One of the users (without the setting) will be able to use their normal login, the other (with this option selected) will be required to use an alias when authenticating.

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Hi Jeff,

 

Please close this request I have got the answer.

 

Kind Regards,

 

Reshmi Lata

Systems Engineer

Mobile: +64 0278030160

Dimension Data

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