Using systemd to start httpd

[jtbock]

Hello,

I have installed the Web Agent (8.06) on a RedHat 7.9 machine. It seems to be working ok. However, I have not been successful trying to use systemd to manage httpd.

If I start httpd manually with httpd -k start, the aceapi_rpc_server starts and all seems good.

However, if I use systemctl start httpd, the aceapi_rpc_server does not start. I have set the needed env vars via a drop-in env.conf file for the httpd service unit, and they do show up via systemctl show httpd |grep Env.

I also tried adding a '-k start' to the OPTIONS var based on a post I found in this forum that suggested the -k is required.

No luck so far...would be grateful for any suggestions, thank you.

[EricaChalfin]

@jtbock,

Welcome to the RSA Community!  For this issue, I would recommend that you contact support and open a case. One of our support engineers can then assist you in resolving your issue.

[jtbock]

Thank you. I would love to do that, but I get "Access not permitted" when I try to "Create new case." I just registered yesterday, so not sure if I have to wait on some kind of approval on RSA's end, or if it is some other issue.

[EricaChalfin]

@jtbock,

The site does not recognize you as an RSA customer or partner.  This can happen when registering for RSA Link, if the option for I am a customer or partner was not selected.

The fix for the error is simple, simply re-register for RSA community using the same email address and place a check in the box this time.  You will be prompted to provide a serial number, site ID, or contract number to complete the registration process.

[jtbock · Accepted solution]

I just called RSA, and it was something that they needed to do to approve my account access. The support person did that for me, so I will be opening a case about this issue on the portal.

[EricaChalfin]

@jtbock;

I am glad to hear that everything is sorted out with your access to the community. I also see that you have an open case that is being worked. You are in great hands with your TSE!