Web process crashes when RSA is enabled

[DaanStolp]

I am trying to install and configure the RSA Authentication Agent for IIS (version 8.0.3). The installation of the web agent succeeds and I am able to configure IIS correctly. However, as soon as the first web requests hits the web server, the `w3wp.exe` process of the corresponding app pool crashes. If I disable RSA protection on the root site, the site will respond normally. Our setup in IIS is something like this:

• Sites
  • Default Web Site
  • My Web Site
    • Non-protected sub-site 1
    • Non-protected sub-site 2
    • rsa-signin (protected with RSA)
    • WebID

On the level of My Web Site, the option Enable RSA SecurID Web Access Authentication is enabled, but the site itself is not protected. Only the rsa-signin site is protected with RSA. In this case, I'm trying to access one of the non-protected sub-sites, which don't make use of RSA at all. 

The system's event viewer shows some detail about the error, but not much. All I can find is a rather generic 0xc0000374 exception code. 

How can I diagnose and solve this issue?

Windows version: Windows Server 2012 R2

IIS version: 8.5

RSA Authentication Agent version: 8.0.3

[EdwardDavis]

What is the full version and build number of the RSA Agent ? 8.0.3.??.??

[DaanStolp]

The RSA Agent is listed as version 8.0.3.6, as installed from the download bundle WebAgent_803_x64_IIS_2019_03_05.06.20.32_6.zip. 

[EdwardDavis · Accepted solution]

OK yes that is the newest build, best suggestion is open a new support case with details so this can be looked at and remedied.

Will need aceclient.logs (see page 74-77 of the Install and Config guide -attached here-) and windows event viewer evtx files for the case.

[DaanStolp]

Thanks for pointing me in the right direction, I'll open a new support case as soon as I have re-registered with the contract details.