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JeremyWilmoth
Beginner
Beginner

Web-tier certificate not updating

Why is the web tier certificate not updating? I generated a CSR and new cert successfully, imported the cert chain successfully. I activated the cert and then did the update function on the web tier servers. But afterwards the old cert is still presented.

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MartinSawczyn
Employee
Employee

Hi Jeremy, 

 

did you follow all the steps? 

 

https://community.rsa.com/docs/DOC-46909 

 

if this does not help, I would suggest to open a support case