Where can I find the download of RSA Authentication Manager 8.2 ???

[UweKldtke]

I looked around at "knowledge.rsasecurity.com" and didn´t find the download. All what I could get was Documentation papers

[tjoynt]

Hi David,

I got this error as well when trying to download RSA Authentication Manager 8.2 Patch 1 (P1)with Chrome. I tried using Internet Explorer 11 and the download worked. I don't know if this was due to the change in browser or just luck, but it might work for you.

Best regards,

- Tom

[tjoynt]

I have to agree with Uwe: the new website's navigation is a mess. Even worse than the old one, which is saying a lot. 😕

We shouldn't have to open support tickets to find updates or install media. At least RSA support has been helpful.

Best regards,

-- Tom

[_EricaChalfin]

hThdjhN3KvEiQsQJ4ihV1UTtBsZTPyyWSORsd30pUCE=‌,

We opened a defect for this issue (RSALINK-1076) and found that after clearing the browser cache, that the download worked as expected.

Can you test that and let me know if it works for you?

Regards,

Erica

[_EricaChalfin]

Thomas Joynt‌,

I am sorry you are having issues finding the software updates you need.  Improving the navigation of the site is important to the RSA Link team and it is something we are actively addressing.

You will note at the bottom of each page on this site is a Submit Feedback link.  We encourage everyone to let us know what you like and hate about the site so we can make it a better experience.

Regards,

Erica

[UweKldtke]

dear all, but specially the RSA people 🙂

one example for the mean navigation will be shown in the attached picture:

you navigate to > Products > RSA SecurID Suite > Authentication Manager 8.2 and I would expect to find there the download of AM8.2, but have a look to the picture ...

or, perhaps, its me who is the problem.

Regards to all,

uwe

[KevinDouglas]

Please note the text just below the choices in your screen cap. 

To access the RSA Authentication Manager full installers and other downloads not found on this page, click
the Additional Downloads button below for a list of products that are associated with your account, and
select the RSA Authentication Manager option.

[UweKldtke]

Dear Kevin,

you´re absolutely right to point to that button, but when I click it I see this:

But we do not have a "virtual appliance" .

Regards,

uwe

[_EricaChalfin]

Uwe Klaedtke‌,

Edited to add:  RSALINK-1215 has been created so the proper teams at RSA update these download pages.

I can see where that can be confusing and will look at updating the wording.

In the mean time, 

1. Click the Upgrade link. 
2. You will be asked to select the download you want.  Select Software for Authentication Manager 8.2 and lower and click Submit. 
3. Click Download Software.
4. Click RSA Authentication Manager Virtual Appliance Version Upgrade.
5. On the Current tab, click RSA Authentication Manager 8.2 Virtual Appliance Version Upgrade V8.2. 
6. You will then see the page below.  I've highlighted what file you need to download to upgrade your Authentication Manager hardware appliance. 

Regards,
Erica