Go to a form - error message after submitting form.

[ShlomoKatz]

Version 7.2.0.176311

I am using the "go to form" option for a button..

Users are able to click the URL as a "short link".

The issue occurs after they fill out the form.

Example:

click on link

Click on form name

In this case: Select the user > select the entitlement > add notes and click finish.

Even though the request is submitted, the requester receives an error: Unable to handle request [home] [back].

Any ideas how to resolve this? 

[IanStaines]

I would expect that there should be a more verbose error message in the aveksaserver.log file corresponding to this failure in the console.  

[ShlomoKatz]

I will check the next time it happens.

Thank you

[ShlomoKatz]

There are no access issues.

However, the error is when they click Finish, maybe something when it tries to go back to home.

08/12/2020 15:28:00.400 ERROR (pool-71354-thread-1) [com.aveksa.server.core.oauth2.OAuth2Handler] Error occured while generating access token from refresh token
com.aveksa.server.core.oauth2.OAuth2Exception: Error occured while generating access token from refresh token : Bad Request

[IanStaines]

That log message is usually associated with a connector or collector and not with a form.  I don't think we user Oauth in a form unless you have custom JSP that is reaching out to an external web service to populate data. 

[IanStaines]

Did you confirm that this error message was associated with the form issue?

Are you still having problems with this form?

[IanStaines]

This thread has gone silent. I am going to mark it assumed answered. 

[ShlomoKatz]

Not answered - still having issues, have not had time to investigate.