Article Number
000031061
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 6.8.1, 6.9.x, 7.0.0
Issue
The value of a custom attribute is empty in
User Access Review Results. (
Reviews >
Results > {
Review Results name} >
Review items > {
pick a tab} >
show all items.)
EXAMPLEIn the example below,
KIM is a user custom attribute created under the
Admin >
Attributes >
User tab. Cherry Blossom has a
KIM of
123456 but the value is not displayed in the review.
Image description
Cause
This is a known issue reported in engineering ticket ACM-52330.
This issue occurs when attributes have been exported from one system and imported to another.
Resolution
This issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
- RSA Identity Governance & Lifecycle 6.9.1 P08
- RSA Identity Governance & Lifecycle 7.0.1
Workaround
Please contact
RSA Identity Governance & Lifecycle Customer Support for a workaround and mention this RSA Knowledge Base Article ID 000031061 for reference.