Custom Attribute Values are NULL in User Access Review Results in RSA Identity Governance & Lifecycle

[#1]

Article Number

000031061

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 6.8.1, 6.9.x, 7.0.0
 

Issue

The value of a custom attribute is empty in User Access Review Results. (Reviews > Results > {Review Results name} > Review items > {pick a tab} > show all items.)


EXAMPLE

In the example below, KIM is a user custom attribute created under the Admin > Attributes > User tab. Cherry Blossom has a KIM of 123456 but the value is not displayed in the review.
 

Image description

 

Cause

This is a known issue reported in engineering ticket ACM-52330.

This issue occurs when attributes have been exported from one system and imported to another.
 

Resolution

This issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:

• RSA Identity Governance & Lifecycle 6.9.1 P08
• RSA Identity Governance & Lifecycle 7.0.1

 

Workaround

Please contact RSA Identity Governance & Lifecycle Customer Support for a workaround and mention this RSA Knowledge Base Article ID 000031061 for reference.