Entitlements manually added when an Application has 'Complete Manual Activity Before Collection' enabled do not show in the Application Accounts tab in RSA Identity Governance & Lifecycle

[#1]

Article Number

000038741

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2, 7.1.0
 

Issue

Entitlements manually added to a user through the user interface when the Application is defined with Complete Manual Activity Before Collection set to Yes (Resources > Applications > General tab), are not referenced in the user's account under the Application's Account tab (Resources > Applications > {application name} > Accounts tab.)

NOTE: The Complete Manual Activity Before Collection feature is used when an application can only be collected on a very infrequent basis and there is a need to add entitlements to a user prior to when the collection can be run.

Cause

This is a known issue reported in engineering ticket ACM-75938.
 

Resolution

This issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels: 

• RSA Identity Governance & Lifecycle 7.0.2 P10
• RSA Identity Governance & Lifecycle 7.1.0 P03
• RSA Identity Governance & Lifecycle 7.1.1

Notes

See related RSA Knowledge Base Articles:

• 000035235 -- Duplicate entitlements are created when an Application has 'Complete Manual Activity Before Collection' enabled in RSA Identity Governance & Lifecycle.
• 000038742 -- Entitlements manually added when an Application has 'Complete Manual Activity Before Collection' enabled are not removed when no longer collected in RSA Identity Governance & Lifecycle