RSA Identity Governance & Lifecycle Form control type Drop Down Select with Web Services does not return a correct result if the WebService returns values that contain embedded backslashes. The backslash character ( / ) is common in DN values returned by Microsoft Active Directory (AD) for user DNs where the backslash is used to escape embedded commas ( , ). Instead of returning the result with the comma escaped by a backslash, the comma is returned un-escaped.
The correct result should look like what is seen in the following example:
Instead the dropdown displays the value with the comma un-escaped.
This issue occurs due to a problem decoding escaped backslashes in the WebService result.