How to turn on debug logging to troubleshoot AFX connectors in version 7.5.2 of RSA Governance & Lifecycle
3 years ago
Article Number
000068052
Applies To
SecurID Governance & Lifecycle 7.5.2
Issue
Debug logging is extremely useful and informative for troubleshooting RSA Identity Governance & Lifecycle AFX connectors. This article describes the steps to enable AFX connector debug logging in SecurID Governance & Lifecycle version 7.5.2.

There is quite a bit of logging output into the following AFX logs but it generally does not provide the level of detail required to troubleshoot a specific AFX connector. These logs are:
  • $AFX_HOME/esb/logs/mule_ee.log
  • $AFX_HOME/esb/logs/esb.AFX-MAIN.log
Log output for connector-specific issues is logged to a connector-specific AFX log file of the format:
 
$AFX_HOME/esb/logs/esb.AFX-CONN-<connector_name>.log

The information logged to these connector-specific log files can be very useful when troubleshooting specific AFX connector issues. The amount of logging that is written to these connector-specific logs is controlled by two flags: INFO and DEBUG. By default the INFO flag is enabled. To log additional data to a connector-specific log file, the DEBUG flag can be enabled. 
 
NOTE: The connector_name is the name of the connector which correlates to a name column in an internal database table. This name may or may not be the same as the display name seen in the SecurID Governance & Lifecycle user interface under AFX > Connectors. 
Resolution
To enable connector-specific debug logging, perform the following steps:
  1. Go to AFX > Connectors
  2. Choose the desired connector (for example: Active Directory Connector)
  3. Click on Edit Log Settings
  4. Change the root logger from INFO to DEBUG
User-added image
  1. Press OK.

Note: Do not forget to reset the debug logging back to INFO to avoid flooding the logs.

To enable debug logging pre-7.0.1, please see RSA Knowledge Base Article 000033429 -- How to turn on debug logging to troubleshoot AFX connectors in versions 7.0.0, 6.9.1 and 6.8.1 of RSA Identity Governance & Lifecycle .

To enable debug logging in 7.0.1 through 7.5.0, please see RSA Knowledge Base Article 000053328 -- How to turn on debug logging to troubleshoot AFX connectors in versions 7.0.1 through 7.5.0 of RSA Identity Governance & Lifecycle
Notes
Here is an example of adding an account to an AD group with debug enabled. 
2019-10-21 15:13:28.327 [DEBUG] org.mule.api.processor.LoggerMessageProcessor:121 - XML Payload from JMS: 
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Envelope xmlns="http://aveksa.com/afx/messages/primary">;
    <Header>
        <version>1.0</version>
        <appid>ACM</appid>
        <crid>13</crid>
        <type>response</type>
        <callback>NA</callback>
        <afxid>66132122-4890-4fa0-93f7-d9f11b7c1898</afxid>
        <async-callback>false</async-callback>
        <async-callback-url>http://localhost:8089/callback/66132122-4890-4fa0-93f7-d9f11b7c1898</async-callback-url>;
        <testmessage>false</testmessage>
    </Header>
    <Body>
        <Request timestamp="2019-10-21T15:13:20.674-04:00" id="1">
            <epid>Active_DirectoryConnector</epid>
            <verb name="AddAccountToGroup">
                <parameters>
                    <parameter name="Account">CN=Book\, Rita,OU=SE,OU=vcloud Users,DC=2k8r2-vcloud,DC=local</parameter>
                    <parameter name="Group">CN=G1,OU=vcloud Users,DC=2k8r2-vcloud,DC=local</parameter>
                </parameters>
            </verb>
            <Response timestamp="2019-10-21T15:13:28.299-04:00">
                <status>
                    <code>0</code>
                    <brief>Success</brief>
                    <detailed></detailed>
                </status>
            </Response>
        </Request>
    </Body>
</Envelope>

 

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