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SecurID® Governance & Lifecycle Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by SecurID Governance & Lifecycle experts.

Request Could not be Handled while generating server.keystore & client.keystore in RSA Governance & Lifecycle

Article Number

000068208

Applies To

This is a known issue in the following versions.

  • RSA Governance & Lifecycle 7.5.2

Issue

Error message "Request Could not be handled " while generating server.keystore OR client.keystore from UI as per the below screenshot.

Image descriptionImage description

And the below in aveksaServer.log while enabling DEBUG on "com.aveksa.server.certificates.CertificateManager" 
05/22/2023 06:18:51.390 INFO  (default task-11) [com.aveksa.server.certificates.CertificateManager] Creating X509Certificate of Authority for aveksa_ca
05/22/2023 06:18:51.391 DEBUG (default task-11) [com.aveksa.server.certificates.CertificateManager] Executing isLegacy() Method of CertificateManager
05/22/2023 06:18:51.866 INFO  (default task-11) [com.aveksa.server.certificates.CertificateManager] Creating X509Certificate for aveksa_ca
05/22/2023 06:18:51.867 DEBUG (default task-11) [com.aveksa.server.certificates.CertificateManager] Certificate will have subject Key Identifer with size 20 Octets and RFC compliant
05/22/2023 06:18:51.972 DEBUG (default task-11) [com.aveksa.server.certificates.CertificateManager] Executing isLegacy() Method of CertificateManager
05/22/2023 06:18:51.987 INFO  (default task-11) [com.aveksa.server.certificates.CertificateManager] Creating keystore for server with alias of server
05/22/2023 06:18:51.987 DEBUG (default task-11) [com.aveksa.server.certificates.CertificateManager] Executing isLegacy() Method of CertificateManager
05/22/2023 06:18:51.994 DEBUG (default task-11) [com.aveksa.server.certificates.CertificateManager] Get legacy certificate $EAR/aveksa.war/WEB-INF/certs/ca/cacert.pem
05/22/2023 06:18:51.994 DEBUG (default task-11) [com.aveksa.server.certificates.CertificateManager] Executing method getLegacyCertificate() of CertificateManager
05/22/2023 06:18:51.997 DEBUG (default task-11) [com.aveksa.server.certificates.CertificateManager] pemReader.readPemObject() returning null
05/22/2023 06:18:51.998 ERROR (default task-11) [com.aveksa.server.audit.AuditServiceProvider] Failed to audit event [ClientIP-10.33.41.139][ClientIPPath-null][ClientType-UI][ClientToken-null][ClientIdentity-AveksaAdmin][MeuId-0][ServerIP-192.168.26.173][Event-SYSTEM_SETTING][EventAction-MODIFY][Severity-null][ObjectType-null][ObjectIdentifier-null][ObjectName-null][AdditionalInfo-\{CertificateChanged=CertificateChanged} for the plugin com.aveksa.server.audit.InternalAuditPlugin
java.lang.NullPointerException: Severity should not be null
        at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:208)
        at com.aveksa.server.audit.AuditServiceProvider.validateAuditEventData(AuditServiceProvider.java:156)
        at com.aveksa.server.audit.AuditServiceProvider.populateAuditContext(AuditServiceProvider.java:141)
        at com.aveksa.server.audit.AuditServiceProvider.logEvent(AuditServiceProvider.java:90)
        at com.aveksa.gui.pages.admin.system.security.certificate.ChangeCertificateStorePageData.handleSubmit(ChangeCertificateStorePageData.java:62)
        at com.aveksa.gui.pages.base.data.dialog.EditableDialogPageData.handleRequest(EditableDialogPageData.java:45)
        at com.aveksa.gui.pages.PageManager.forwardRequest(PageManager.java:608)
        at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:339)
        at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:270)
        at com.aveksa.gui.core.MainManager.handleRequest(MainManager.java:216)
        at com.aveksa.gui.core.MainManager.doGet(MainManager.java:123)
        at com.aveksa.gui.core.MainManager.doPost(MainManager.java:474)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:523)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)
        at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:74)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)
        at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:67)
        at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
        at com.aveksa.gui.util.security.CSPFilter.doFilter(CSPFilter.java:76)
        at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
        at com.aveksa.gui.util.security.XSSFilter.doFilter(XSSFilter.java:20)
        at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
        at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84)
        at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)
        at io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:68)
        at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)
        at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.servlet.handlers.RedirectDirHandler.handleRequest(RedirectDirHandler.java:68)
        at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:117)
        at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)
        at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)
        at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)
        at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59)
        at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)
        at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)
        at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50)
        at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PostWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:71)
        at io.undertow.predicate.PredicatesHandler.handleRequest(PredicatesHandler.java:141)
        at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PreWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:52)
        at org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)
        at io.undertow.servlet.handlers.SendErrorPageHandler.handleRequest(SendErrorPageHandler.java:52)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:269)
        at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:78)
        at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:133)
        at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:130)
        at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)
        at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
        at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)
        at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)
        at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)
        at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)
        at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)
        at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:249)
        at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:78)
        at io.undertow.servlet.handlers.ServletInitialHandler$1$1.run(ServletInitialHandler.java:105)
        at java.security.AccessController.doPrivileged(Native Method)
        at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:102)
        at io.undertow.server.Connectors.executeRootHandler(Connectors.java:387)
        at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:841)
        at org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35)
        at org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1990)
        at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1486)
        at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1377)
        at org.xnio.XnioWorker$WorkerThreadFactory$1$1.run(XnioWorker.java:1280)
        at java.lang.Thread.run(Thread.java:748)
05/22/2023 06:18:52.001 ERROR (default task-11) [com.aveksa.gui.pages.base.data.dialog.EditableDialogPageData]
java.lang.NullPointerException
        at java.io.ByteArrayInputStream.<init>(ByteArrayInputStream.java:106)
        at com.aveksa.server.certificates.CertificateManager.getLegacyCertificate(CertificateManager.java:614)
        at com.aveksa.server.certificates.CertificateManager.getCertificate(CertificateManager.java:564)
        at com.aveksa.server.certificates.CertificateManager.createCertAndKeyStore(CertificateManager.java:462)
        at com.aveksa.server.certificates.CertificateManager.createCertAndKeyStore(CertificateManager.java:442)
        at com.aveksa.server.certificates.CertificateManager.createCertificates(CertificateManager.java:347)
        at com.aveksa.server.certificates.CertificateServiceProvider.createServerCAAndKeyStore(CertificateServiceProvider.java:127)
        at com.aveksa.server.certificates.CertificateServiceProvider.createServerCAAndKeyStore(CertificateServiceProvider.java:121)
        at com.aveksa.gui.pages.admin.system.security.certificate.ChangeCertificateStorePageData.handleSubmit(ChangeCertificateStorePageData.java:52)
        at com.aveksa.gui.pages.base.data.dialog.EditableDialogPageData.handleRequest(EditableDialogPageData.java:45)
        at com.aveksa.gui.pages.PageManager.forwardRequest(PageManager.java:608)
        at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:339)
        at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:270)
        at com.aveksa.gui.core.MainManager.handleRequest(MainManager.java:216)
        at com.aveksa.gui.core.MainManager.doGet(MainManager.java:123)
        at com.aveksa.gui.core.MainManager.doPost(MainManager.java:474)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:523)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)
        at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:74)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)
        at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:67)
        at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
        at com.aveksa.gui.util.security.CSPFilter.doFilter(CSPFilter.java:76)
        at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
        at com.aveksa.gui.util.security.XSSFilter.doFilter(XSSFilter.java:20)
        at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
        at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
        at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84)
        at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)
        at io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:68)
        at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)
        at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.servlet.handlers.RedirectDirHandler.handleRequest(RedirectDirHandler.java:68)
        at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:117)
        at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)
        at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)
        at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)
        at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59)
        at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)
        at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)
        at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50)
        at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PostWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:71)
        at io.undertow.predicate.PredicatesHandler.handleRequest(PredicatesHandler.java:141)
        at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PreWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:52)
        at org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)
        at io.undertow.servlet.handlers.SendErrorPageHandler.handleRequest(SendErrorPageHandler.java:52)
        at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
        at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:269)
        at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:78)
        at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:133)
        at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:130)
        at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)
        at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
        at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)
        at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)
        at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)
        at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)
        at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)
        at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:249)
        at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:78)
        at io.undertow.servlet.handlers.ServletInitialHandler$1$1.run(ServletInitialHandler.java:105)
        at java.security.AccessController.doPrivileged(Native Method)
        at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:102)
        at io.undertow.server.Connectors.executeRootHandler(Connectors.java:387)
        at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:841)
        at org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35)
        at org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1990)
        at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1486)
        at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1377)
        at org.xnio.XnioWorker$WorkerThreadFactory$1$1.run(XnioWorker.java:1280)
        at java.lang.Thread.run(Thread.java:748)



 

Cause

The database (T_AV_FILES table) may still have the reference of older cacert (pem encoded)

Resolution

Please contact RSA Customer Support and quote this article number and attach ASR and the below query output in the case.
 

select * from avuser.T_AV_FILES;
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Version history
Last update:
‎2023-06-19 02:54 PM
Updated by:
Administrator Administrator

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