RSA Identity Governance & Lifecycle change request of type Delete Account shows as status Completed, but the Account Changes section shows the request in Pending Action

[#1]

Article Number

000036412

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2 P04
 

Issue

RSA Identity Governance & Lifecycle change request of type Delete Account shows as status Completed. The change request page shows the Fulfillment Phase as completed but the Account Changes section shows the request in Pending Action.   The change request is not fulfilled.  The  workflow does progress to complete without traversing the fulfillment node.
 

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If you inspect the fulfillment workflow associated with the request, the fulfillment node will show no transition to the next node.   

If you click on the fulfillment node, the following error displays:

There are currently no split jobs associated with this node 
 

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Cause

This issue may occur in RSA Identity Governance & Lifecycle 7.0.2 P04 if the fulfillment workflow uses the option to group the change request details.  For example,

If the workflow Grouping Type is set to Create a job per group, grouping by, with the Grouping On value set to any value such as business source.
 

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Resolution

This issue is resolved in RSA Identity Governance & Lifecycle 7.0.2 P06 and RSA Identity Governance & Lifecycle 7.1.0 GA.

Workaround

This issue only occurs if the fulfillment workflow is configured to group the requests.

The issue does not occur for the default setting of request grouping of Create one job to process all changes.
 

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