Summary:
RSA continues to provide our customers with new solution capabilities, performance improvements, product updates and general fixes for our RSA Identity Governance and Lifecycle product offering. Customers can take advantage of these qualities by making sure their deployments are up-to-date and running the latest product version.
RSA would like to remind customers who are using a 7.0.x version of RSA Identity Governance and Lifecycle that it will reach End of Primary Support (EOPS) in August 2019 – please refer to the Product Version Life Cycle for RSA Identity Governance and Lifecycle page for additional details. While product support calls can still be placed for issues encountered on this version after the EOPS date, the standard patch support processes will no longer be generally available.
Recommendation:
RSA strongly recommends and encourages customers to upgrade to the latest release. A wealth of information on the current release, blog writings, knowledge base articles and product focused advisories can be found on the RSA Identity Governance and Lifecycle Community.
For additional information on the most recent release, please review the RSA Identity Governance and Lifecycle version 7.1.1 Announcement Advisory, which includes the following improvement areas:
- Access Assurance – how we are helping organizations identify and reduce inappropriate access risk:
- Business User Experience – how we are continually improving the business user experience and making things easier based on customer feedback:
- Customer Success – how we are helping customers be more successful with their deployments:
Additional Resources:
There are several RSA resources available to assist in making our customers successful with their upgrade journey:
- RSA Community Resources
- Customer Support
- RSA University
- RSA Professional Services
Contact RSA Professional Services to assist in working with you around an assessment before the migration, assistance with the migration and as well as any services to help extend your RSA Identity Governance and Lifecycle solution.
- RSA Account Management Team
Please reach out to your RSA Account Management Team if additional information or inquiries are needed.
Join the RSA Identity Lifecycle and Governance Community:
Use the RSA Identity Governance and Lifecycle Community to interact with your peers, other RSA Identity and Governance users, implementation partners and RSA consultants. You can post comments, ask questions, or answer questions that others have posted. Whether you are a brand-new customer, or have been using the product for years, we believe that you’ll find this private community to be extremely valuable. The RSA Identity Governance and Lifecycle Community is a private community and is only available to RSA Identity Governance and Lifecycle clients, partners and internal RSA staff.
Obtaining Software and Documentation:
For additional documentation, downloads, and more, visit the RSA Identity Governance & Lifecycle page on RSA Link.
RSA EOPS Policy:
RSA has a defined End of Primary Support (EOPS) policy associated with all product and versions. Please refer to the Product Version Life Cycle page for additional details.
