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ServiceNow Create Request for Fulfillment : Workflow

MichaelBluteau
Employee
Employee
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This post includes importable workflow for creating and tracking requests in ServiceNow for Fulfillment.

 

Disclaimer:  This is NOT yet supported by RSA and must be used only for test, training or demonstration purposes.

 

Step 1:  Add new Change Request attributes for request tracking:

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Step 2:  Import workflow:

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N.B. you must replace dev12345 with your instance and credentials in all 3 SOAP nodes.  You can use a free Dev instance.

 

Create a new application(aka Business Source) and create a local EDC(Entitlement Collector) then create a few ServiceNow catalog items(they must exist in ServiceNow) manually:

 

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Under Requests tab for application, assign workflow for fulfillment:

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Now you can request access for a user:

 

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N.B.  Delay is set to 1 minute in workflow for demo purposes.  Make sure to close request in ServiceNow or cancel request to avoid too much polling.

 

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