Article Number
000037384
Applies To
RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0
RSA Platform: Appliance
Issue
An upgrade of RSA Identity Governance & Lifecycle fails with the following message:
=====> A newer version of RSA Identity Governance and Lifecycle has already been installed <=====
Downgrade of the RSA Identity Governance and Lifecycle is not a supported method of installation.
The existing product needs to be fully removed for the system.
If using a remote database, the database instance will need to be fully recreated to
match the version you are now trying now trying to install
Cause
This problem occurs when changes have been made to /u01/app/oracle/product/12.1.0/db_1/sqlplus/admin/glogin.sql.
Resolution
Remove all changes made to /u01/app/oracle/product/12.1.0/db_1/sqlplus/admin/glogin.sql.
Any file that is part of the RSA-provided Oracle software should not be modified.
