When editing/creating a SOAP Web Service AFX Connector and configuring any capability, a 'Request could not be handled' message is thrown in RSA Identity Governance & Lifecycle

[#1]

Article Number

000034013

Applies To

RSA Product Set: Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.0, 6.9.1

Issue

When editing/creating a SOAP Web Service AFX Connector in RSA Identity Governance & Lifecycle (AFX > Connectors > {connector-name} > Edit > Capabilities tab) and configuring any connector capability, the following error occurs in the user interface:
 

The request could not be handled.

 

Image description

Cause

This issue has been reported in engineering ticket ACM-51465.

This issue is due to incorrect or invalid configurations on the Settings tab. There are multiple different ways to produce this error.  Some examples are:

• NoAuth/Basic Auth Connector creation with Incorrect WSDL URL
• NoAuth Connector creation with BASIC AUTH WSDL Url provided with credentials
• BASIC AUTH SOAP Connector with Invalid Credentials
• BASIC AUTH SOAP Connector with No Credentials

Additional details that may help troubleshooting the WSDL connection can be found in the aveksaServer.log.

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment.
 

Resolution

This issue is resolved in RSA Identity Governance & Lifecycle 7.0.0 and above.

In version 7.0 RSA Identity Governance & Lifecycle has implemented more robust error handling in this area to provide better feedback as to what exactly is wrong with the WSDL information that is provided.