Few Android users can no longer use SecurID Authenticator for Android due to an incorrect rooted/jailbroken detection event

[#1]

Article Number

000067961

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Software Token
RSA Version/Condition: v4.1.5
Platform:  Android

Issue

Since version 4.1.0 of SecurID Authenticator, RSA has used a Google Service called ‘Safetynet’ to identify possible rooted/jailbroken devices.

In version 4.1.5, RSA is now using a new Google Service, as recommended by Google.

While version 4.1.5 upgraded has been successful for most Android users, a few users have reported that they can no longer use RSA Mobile application, due to a rooted/jailbroken detection event which appears to be incorrect.

Resolution

This issue has been resolved in version 4.1.6 of the SecurID Authenticator for Android.