How to shut down Authentication Manager 8.x primary, replicas and web tiers

[#1]

Article Number

000039606

Applies To

RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.X
Platform: Linux
O/S Version: SUSE Linux 11.3, 11.4, 12.x
 

Issue

How to shut down an Authentication Manager 8.x appliance or web tier, so that it can be powered off to be moved or perform maintenance.

Task

1. Access Linux as rsaadmin on AM appliance, or access Operating System on Web Tier.
2. Stop Services.
3. Shut down.

Note: On AM appliances shutdown is an alias that runs.
     /sbin/shutdown -h now
Which halts or powers down right now.  If for any reason shutdown gives an error, e.g. unknown command try /sbin/shutdown -h now.

Resolution

SSH to Linux as rsaadmin
For reference: https://community.rsa.com/t5/rsa-securid-access-knowledge/how-to-ssh-to-an-rsa-authentication-manager-server/ta-p/2487

Stop AM services.
  cd /opt/rsa/am/server
  ./rsaserv stop all

For reference: https://community.rsa.com/t5/rsa-securid-access-knowledge/how-to-stop-start-and-restart-rsa-authentication-manager-8-x/ta-p/5136

After all AM services are stopped, you need to sudo su to root to shut down the Hardware or VM.

  sudo su -
Prompt: Same password as rsaadmin

root prompt#
           # shutdown
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The unit can be powered off if it is not already powered off.

Notes

Stop Web Tier proper server - Linux
[WT_Home]/server/rsaserv stop
e.g.
 /opt/RSASecurity/RSAAuthenticationManagerWebtier/server
Or
 /usr/RSASecurity/RSAAuthenticationManagerWebtier/server

Use same shutdown command as for AM appliance in Web Tier on Linux above in Resolution.

Stop Web Tier server - Windows.
Use Windows Services, scroll down to RSA Web Tier and use the 'Stop' command.
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Use Windows Shutdown command.

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Examples

• To shut down the appliance after a 30-second delay, run:

/sbin/shutdown -h -t 30

• To reboot the appliance immediately, run:

/sbin/shutdown -r now