Online, Reinstall Required message on web tier after reinstalling with the new RSA Authentication Manager 8.x web tier package

[#1]

Article Number

000031079

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.1.1.2 or higher

Issue

• After upgrading to RSA Authentication Manager 8.x, the web tier status in the Operations Console shows as:

Online, Reinstall Required

• After uninstalling the web tier and reinstalling it using the new Web Tier Update, the same status is shown in the Operations Console:

Image description

Cause

• Uninstalling the web tier does not always remove the installation files from the old install directory of the web tier.
• If you check the installation path after uninstalling the web tier, you will find the files are still present.
• Reinstalling the web tier does not overwrite all existing files, which causes a partial installation.

Resolution

Uninstalling the web tier

1. Uninstall the web tier using the uninstall executable in the ../uninstall directory.
2. After the uninstaller finishes, delete the old install directory manually.

• If you are using a Linux server for the web tier, run the following command as root, using the path to the actual web tier install directory:

rm -rf <WebTier_Install_Dir>

For example,

rm -rf /opt/RSASecurity/

• If you are using a Windows server for the web tier, run the following command as an administrator from the command line, using the path to the actual web tier install directory::

RD /S /Q "<WebTier_Install_Dir>"

For example,

RD /S /Q "C:\Program Files\RSASecurity"

3. Reboot the web tier server.
4. Generate the new web tier package.
5. Proceed with the reinstall.