RSA Product Set: SecurID
RSA Product/Service Type: SecurID Software Token for iOS
RSA Version/Condition: 3.0.0
SecurID 3.0.0 for iOS was first published to the Apple app store for phased rollout on 6/21/2021. A few customers reported token import issues after installing the iOS version of the 3.0.0 app. The rollout of both iOS and Android apps was paused as a precaution as we began investigating the issue. A rollback version of the iOS app was published on the App Store to mitigate the token import issue and allow affected users to continue importing new tokens.
Please find the attached PDF for the Incident Overview, Timeline, Causes, Recovery, and Preventive Steps.