Article Number
000035297
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Software Token for Windows with Automation
RSA Version/Condition: 5.x
Platform: Microsoft Windows
Platform (Other): Cisco AnyConnect
Product Name: Cisco AnyConnect for Windows 4.2.04039
Issue
When trying to use/enable automation feature with Cisco AnyConnect, AnyConnect fails to fetch the tokencode automatically from the software token .
The following error is seen on Authentication Manager Authentication Activity Monitor:
Passcode format error - good PIN but bad tokencode
Cause
The Software Token for Windows 5.x 64-bit version is installed which causes the automation feature with Cisco AnyConnect not to work.
Resolution
As per Cisco AnyConnect Automation:
You must install the 32-bit version of RSA Software Token 5.x in order to enable the software token automation feature.
Notes
Normally, it is expected that the Cisco AnyConnect is installed before the RSA software token is installed, but if it is not, the software token software might need to be reinstalled after the AnyConnect has been installed
More information can be found in the
RSA Ready Cisco Integration Guide.
