Service is unavailable in replica when opening replica RSA Authentication Manager Self-Service Console

[#1]

Article Number

000031589

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
 

Issue

When users try to access a replica's RSA Authentication Manager Self-Service Console, the following error is seen:

Service is unavailable in replica
Please contact your administrator for further assistance 

 

Image description

 

Cause

The replica instance is a read only; therefore, the Self-Service Console is not available, as changes cannot be performed through the replica.

Resolution

Open the Self-Service Console using the primary instance hostname.