Terminate A customer's Cloud Tenant

[#1]

Article Number

000039706

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type: Cloud and Identity Router, Cloud Authentication Service

Issue

Steps when the customer asks to terminate their Cloud Tenant.

Resolution

1. Engage the Account Manager, as The Account Manager needs to get in touch with the customer to ask WHY he wants to terminate the cloud tenant.
2. Get in touch with the customer and ask for a Confirmation Email which includes the request for the tenants Termination and ask for the details below:
   • Login ID or the Account Name that the customer uses on the cloud console.
   • The authID, is usually like customername.auth.securid.com.
3. You need to open a JIRA and make sure of the template
   • Press Create.
   • Project > RSA SecurID Access SaaSOPs (SAAS).
   • Issue Type > SecurID Access Service Request.
   • Summary > <Account Name> Cloud Tenant Termination.
   • SecurID Access Request Category > Cloud Tenant > Other.
   • Leave the Severity & Priority.
   • Put in the Description (Customer Name, Account Name, copy of the Termination request mail thread of the customer).
   • SaaS Product Name - SecurID Access > SecurID Access.
   • SecurID Access Envs > choose based on the GEO location.
   • SecurID Access Customer Name > Type the Account Name of the customer.
   • Parent Salesforce Case > SF case number.
   • Create.
4. Once the JIRA is resolved, update the customer.