Users are unable to import a software token to their RSA SecurID Software Token application via CT-KIP distribution. Users will most likely get the following error on their device:
Error communicating with server. Token Import Failed
The System Activity Monitor will likely show the following error:
Administrator "SYSTEM" attempted to execute command
Activity Result Key: Failure
With the exception :
com.rsa.ims.components.ComponentFailureException: Unable to load bean named CTKIPServerService
The software token imports successfully via file-based distribution and CTF distribution. The issue may appear in the environment where the data was migrated from RSA Authentication Manager 7.1.
The cause for this error is possibly because the RSA Authentication Manager 7.1 system was promoted at some point which may have broken the CT-KIP key store. The fix is to reinstall the CT-KIP key store.
Before starting, locate your RSA Authentication Manager 8.x license files. Do not proceed without the license files.