RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4
Unable to use Windows Share as the update source after upgrading to RSA Authentication Manager 8.4. The following error is observed:
mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
The Windows username for the shared drive is set to domain\username, for example, 2K8R2-VCLOUD\bh_admin resulting in connection failure.Image description
Updating the Windows username from domain\username to username resolves the issue. Procedure
- In the Operations Console, click Maintenance > Update & Rollback.
- On the Update & Rollback page, the default update source is your local browser.
- To change that setting, click Configure Update Source. Update the Windows Username field from domain\username to username.
- Click Save.
This issue is specific to RSA Authentication Manager 8.4.