Article Number
000037313
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4
Issue
Unable to use Windows Share as the update source after upgrading to RSA Authentication Manager 8.4. The following error is observed:
mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
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Cause
The Windows username for the shared drive is set to domain\username, for example, 2K8R2-VCLOUD\bh_admin resulting in connection failure.
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Resolution
Updating the Windows username from domain\username to username resolves the issue.
Procedure
- In the Operations Console, click Maintenance > Update & Rollback.
- On the Update & Rollback page, the default update source is your local browser.
- To change that setting, click Configure Update Source. Update the Windows Username field from domain\username to username.
- Click Save.
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Notes
This issue is specific to RSA Authentication Manager 8.4.