What should I do if I found someone's lost RSA SecurID hardware token?
Originally Published: 2017-12-12
Article Number
Applies To
RSA Product/Service Type: Hardware Token
Issue
Resolution
If no one in your company uses these tokens, or if you found the token in a public place (such as an airport or a parking lot), you should place the token in the local Lost & Found. If no one claims the token within a week, it means the owner’s company has already deactivated the lost token and issued a replacement. At that point, you should dispose of the token.
RSA cannot provide any information about the owner of the token. RSA SecurID tokens are used for computer security. Our clients depend on us to keep token data secure and releasing any information about the client company would violate that trust. Similarly, RSA cannot contact the token’s owner directly to report the lost token because our clients keep their own user information confidential.
Notes
Related Articles
Understand how to control token lost status Number of Views CyberArk Authentication fails when using hardware tokens Number of Views Embedded identity router loses name resolution capability for RSA Authentication Manager Number of Views DNS configuration is lost after a reboot in RSA Governance & Lifecycle Virtual Application Number of Views How to configure the Application to detect lost Database Connections in RSA Identity Governance & Lifecycle Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) How to factory reset an RSA Authentication Manager 8.x hardware appliance without a factory reset button from the Operatio… Deploying RSA Authenticator 6.2.2 for Windows Using DISM Artifacts to gather in RSA Identity Governance & Lifecycle
Don't see what you're looking for?
