This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements

SecurID® Prime

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Versions

Product Resources

Prime Support Model

  • Customers contract for maintenance and support on the Prime software package from RSA Professional Services via Custom Application Support (CAS).
  • CAS is contracted and renewed on an annual basis.
  • CAS provides for RSA break/fix support on the Prime software components.
  • Customers that have a valid CAS contract in place for Prime are entitled to any newer generally available releases and updates to the Prime software package.
  • To report issues, customers use all standard RSA Customer Support contact points per How to contact RSA Customer Support 
‌

 

Prime Release Versioning & Upgrade Info

Determining an Existing Prime Version‌
RSA SecurID Access Prime Current Release Info‌

https://community.rsa.com/community/products/securid/prime/blog/2019/03/01/guidance-on-when-to-update-prime-software 

https://community.rsa.com/community/internal/securid/prime/blog/2019/01/30/prime-checklist-am-84-upgrade?sr=search&searchId=c2e0f299-bb42-438d-a078-8b12c315aec8&searchIndex=6‌

Upgrade requirements for AM Prime when upgrading to AM 8.4? 

 

Troubleshooting Tips & Tricks

SSP - HDAP Syslog‌

Training Options

Ed Services RSA SecurID Access Prime Training Offering

0 Likes
Was this article helpful? Yes No
No ratings

On this page

© 2023 RSA Security LLC or its affiliates. All rights reserved.