Access Training
for SecurID Employees
Access Training
for Customers/Partners
If you need further assistance, contact us
Overview
This On-Demand learning provides ways to troubleshoot SecurID cloud Authentication Services and SecurID Application issues from experienced administration perspective.
Audience
Anyone who is involved with deploying or maintaining SecurID Access and may need guidance in system troubleshooting.
Delivery Type
On-Demand Learning
Duration
60 minutes
Prerequisite Knowledge/Skills
This course requires strong knowledge of the concepts of Multi-factor authentication, cloud applications, single sign-on and hands on experience in SecurID Access product.
It is recommended that students complete the following eLearning courses prior to taking this training:
Learning Objectives
Upon successful completion of this course, participants should be able to:
- Troubleshoot Cloud Admin Console common issues
- Understand Identity router status and Troubleshoot Identity Router
- Troubleshoot SSO Applications and Authentication issues
- Perform user’s device issues troubleshooting
Course Outline
Troubleshooting the Cloud Administration Console and Radius Policies
- Issues involving the Cloud Administration Console and Dashboard
- Assurance Levels
- Troubleshooting Radius Policies
Troubleshooting the Identity Router
- Identity Router Registration Issues
- Viewing and downloading logs
- IDR version and status troubleshooting
- Identity router connection problems
Troubleshooting Application and Authentication Issues
- Applications sign-in issues
- Authentication Issues
- Integrated Windows Authentication issues
Troubleshooting End-User Issues
- SecurID App device issues and logs
Access Training
for SecurID Employees
Access Training
for Customers/Partners
If you need further assistance, contact us
