Payment, Cancellation & Refund Policy

[#1]

Payment

Credit Card 

• RSA Education currently accepts a variety of Payment Options (VISA, MasterCard, American Express, etc.)
• A confirmation will be generated once your credit card has been processed. This can take up to two business days.

Training Credits

• Please note that as of February 2023 we are no longer selling Training credits

• As for any learners who still have active training units, they will remain valid until spent or expired.

• How to redeem your active Training Credits?

  • Navigate to the RSA Education Services training portal Via This link to Sign up / Create an Account
  • Send a request to RSA Education Services Team to get mapped to your training units and register to the required trainings.

Subscription Packages

• Start your learning journey towards Business-Driven Security with our NEW RSA Education Subscription packages.

• These offerings provide learners with an advanced and flexible way to access all training and certification resources needed for their continuous upskilling to be able to confidently utilize and manage different RSA products.

• Click here to learn more about our available subscription packages

Cancellation

Cancellation by Customer

• Changes to a course order will only be accepted in writing.
• If for any reason you wish to reschedule a training course your request must be received at least ten (10) business days prior to the start date for the scheduled training course for which you registered.
• Full tuition will be charged for rescheduling requests received less than ten (10) business days prior to the start date for the scheduled training course.
• The same rules apply to any virtually delivered training courses as well.
• Please note that once activated, any On-Demand training courses may not be substituted for another course, as it will be viewed as delivered and consumed.

You can check our full cancellation policy here

Cancellation by RSAU:

• RSAU reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances.
• RSAU will notify you via email at least 10 business days prior to the course start date in the event a scheduled classes is cancelled.
• Once notified, you may reschedule or receive a full credit. 
• RSAU shall not be liable for non-refundable travel arrangements if a course is rescheduled/cancelled.

Refund

1. Self-Paced Classes:
   • No refund / Late charge of 100.00% will be applied if dropped after purchase. (Applicable on all payment methods used to purchase Self-paced).
2. Instructor Led and Virtual Classes:
   1. Payment Made By Credit Card:
      • 15+ days you will get full refund & option to drop for self if registered using credit card.
      • No refund 14 days prior to class start. Late charge of 100.00% will be applied.
   2. Payment Made By Training Credit:
      • 15+ days you will get full refund, No option to drop for self.
      • Please contact us and our teams will be more than glad to support.
      • No refund 14 days prior to class start. Late charge of 100.00% will be applied.
3. Subscription:
   • A full refund (self-service) within (1) day of your purchase. Subscription can’t be cancelled after (1) day.
   • A Subscription transfer can only be done, please refer to Transferring a Subscription policy.