I have been doing technical support since 19something, starting at a company that developed software for law firms and corporate legal departments and winding up at RSA. After doing technical support for SecurID for a while, I moved to the RSA Link/KCS team, but now I am back to my roots and back in support. I am a born and bred New Yorker (but shhh, don't tell my Boston-based colleagues). * * * Favorite book: "Privacy - like eating and breathing – is one of life’s basic tenets." Favorite movie: "Supreme executive power derives from a mandate from the masses, not from some farcical aquatic ceremony." Favorite restaurant: 42 E 20th Street (between Park Avenue South and Broadway), New York, NY 10003 Favorite drink: C8H10N4O2, preferably iced Favorite color: #802629 Favorite places: 33.8650° S, 151.2094° E, 40.9525° N, 72.1961° W, 51.5072° N, 0.1275° W