Born in England but raised in Sydney, Australia. Six years corporate finance experience working in accounts payable. One year retail customer service/sales experience pursuing a passion for literature until the industry was all but wiped out and one year retail sales experience in electronics. Two and a half years customer service/technical support experience in the IT/telecommunications industry for a major provider of telephony and, hosting and data solutions. I have now been with RSA since May 2013 working in the Customer Support team as Technical Support Engineer with my primary focus on CRD/LSR and am now transitioning into the Knowledge Centric Support team.