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SA Updation/Upgradation Failed

Question asked by Deepanshu Sood on Jul 28, 2015
Latest reply on Jul 29, 2015 by RSA Link Team (Inactive)

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Hi All,

While updating and upgrading the SA from 10.4.0.0 to 10.4.0.1 or 10.4.1.1 or to 10.5, I am facing the below issues while running the commands.

Please suggest how I can upgrade it.

Thanks.

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fDbnEAI4mhzB0QKWXlAejDEx2AC1O3tA8A0cm2PV4d8= Jul 28, 2015 3:47 AM
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Hi Deepanshu,

Please check if you have connectivity to cms.netwitness.com , port 80 and 443 should have connectivity to IP
69.195.204.202
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- Deepanshu Sood @ fDbnEAI4mhzB0QKWXlAejDEx2AC1O3tA8A0cm2PV4d8= on Jul 28, 2015 3:56 AM
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  Hi
  
  I am able to login this IP address over port 80 & 443 with my Live credentials.
  
  Regards,
  
  Deepanshu Sood.
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  - fDbnEAI4mhzB0QKWXlAejDEx2AC1O3tA8A0cm2PV4d8= @ Deepanshu Sood on Jul 28, 2015 3:57 AM
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    what do you get when you do wget cms.netwitness.com?
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    - Deepanshu Sood @ fDbnEAI4mhzB0QKWXlAejDEx2AC1O3tA8A0cm2PV4d8= on Jul 28, 2015 4:01 AM
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      Please find the output of the command attached below for reference. Thanks.
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      image001.png25.6 KB
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      - Deepanshu Sood @ Deepanshu Sood on Jul 28, 2015 4:41 AM
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        Hi Anurag,
        
        Kindly suggest what we I can do on this? to upgrade it.
        
        Thanks,
        Deepanshu Sood.
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        fDbnEAI4mhzB0QKWXlAejDEx2AC1O3tA8A0cm2PV4d8= @ Deepanshu Sood on Jul 28, 2015 5:30 AM
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        Can you send me the screenshot of files contained in /var/netwitness/srv/www/rsa/updates/.
        Make sure that there are RemoteRPM or SAUserUploaded files.
        
        Also send me the screenshot or the yum.repos.d entry.
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        Deepanshu Sood @ fDbnEAI4mhzB0QKWXlAejDEx2AC1O3tA8A0cm2PV4d8= on Jul 28, 2015 6:14 AM
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        Please find the same attached below.
        
        The files are not available in RemoteRPMs, but the files are available in the SAUserUploaded directory.
        
        Regards,
        
        Deepanshu Sood.
        Attachments
        image002.png24.2 KB
        image001.png4.4 KB
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        RSA Link Team (Inactive) @ Deepanshu Sood on Jul 29, 2015 9:42 AM
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        Hi Deepanshu,
        
        I would recommend following the resolution steps in the knowledgebase article 17212, which should correct your issue.
        Please let us know if you still see the same errors after doing so.
        
        Thanks,
        Jeff
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coCSAbzLgBkDkKhBc0SOLbnhEWBpZGxpdaFGPIwaUpg= Jul 30, 2015 11:25 AM
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You need to set your Live credentials again...they are not set in the SA.REPO file. You can set them from the GUI when you go to the LIVE settings and re-enter your credentials and click test (successful hopefully) and then apply. This will append your username and password to the repo file correctly

otherwise you can set your live credentials manually via the SA.REPO file in /etc/yum.repos.d, then -> yum check-update and you should be working.

https://<username>:<password>@smcupdate.emc.com/nw10/rpm
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RSA Admin Aug 7, 2015 5:25 AM
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Hi Deepanshu,

Have you tried manual update option.
Download the packages from download center. and upload the same in SA. after click on apply all file will be available in update repository.

Thanks and Regards,
Priya Malik
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- Deepanshu Sood @ RSA Admin on Aug 10, 2015 1:02 AM
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  Hi Priya,
  
  I tried through this way, but after resolving the problem with the live account. Now I can see that the few updates are available for every component, but while doing updates below is the error which I can see while updating the component.
  
  Kindly suggest, how I can resolve this and let the update run smoothly without any error. Thanks.
  
  Regards,
  
  Deepanshu Sood.
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  - RSA Admin @ Deepanshu Sood on Aug 10, 2015 1:25 AM
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    Hi Deepanshu,
    
    Not able top see error in post. Could you please re-post.
    
    Thanks and Regards,
    Priya Malik
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    - Deepanshu Sood @ RSA Admin on Aug 10, 2015 1:45 AM
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      Hi Priya,
      
      Kindly find the attached error message.
      Regards,
      Deepanshu Sood.
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      - fDbnEAI4mhzB0QKWXlAejDEx2AC1O3tA8A0cm2PV4d8= @ Deepanshu Sood on Aug 10, 2015 2:02 AM
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        Deepanshu, Is the GPG key installed? make sure its installed.
        
        Regards,
        Anurag
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      - RSA Admin @ Deepanshu Sood on Aug 10, 2015 2:43 AM
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        Deepanshu, I was facing same error.
        
        GPG key is unavailable that is:
        rsa-sa-gpg-pubkeys-10.4.0.2.1185-5.el6.noarch.rpm
        
        Please download it and install it. After that your problem will be resolved.
        
        Regards,
        Priya Malik
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        Deepanshu Sood @ RSA Admin on Aug 10, 2015 3:52 AM
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        Thanks Anurag and Priya.
        
        It worked now and all the components are up-to-date.
        
        Thanks of you guys.
        
        Thanks,
        
        Deepanshu Sood | Technical Consultant
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