While updating and upgrading the SA from 10.4.0.0 to 10.4.0.1 or 10.4.1.1 or to 10.5, I am facing the below issues while running the commands.
Please suggest how I can upgrade it.
Please check if you have connectivity to cms.netwitness.com , port 80 and 443 should have connectivity to IP
I am able to login this IP address over port 80 & 443 with my Live credentials.
what do you get when you do wget cms.netwitness.com?
Please find the output of the command attached below for reference. Thanks.
Kindly suggest what we I can do on this? to upgrade it.
Can you send me the screenshot of files contained in /var/netwitness/srv/www/rsa/updates/.
Make sure that there are RemoteRPM or SAUserUploaded files.
Also send me the screenshot or the yum.repos.d entry.
Please find the same attached below.
The files are not available in RemoteRPMs, but the files are available in the SAUserUploaded directory.
I would recommend following the resolution steps in the knowledgebase article 17212, which should correct your issue.
Please let us know if you still see the same errors after doing so.
You need to set your Live credentials again...they are not set in the SA.REPO file. You can set them from the GUI when you go to the LIVE settings and re-enter your credentials and click test (successful hopefully) and then apply. This will append your username and password to the repo file correctly
otherwise you can set your live credentials manually via the SA.REPO file in /etc/yum.repos.d, then -> yum check-update and you should be working.
Have you tried manual update option.
Download the packages from download center. and upload the same in SA. after click on apply all file will be available in update repository.
Thanks and Regards,
I tried through this way, but after resolving the problem with the live account. Now I can see that the few updates are available for every component, but while doing updates below is the error which I can see while updating the component.
Kindly suggest, how I can resolve this and let the update run smoothly without any error. Thanks.
Not able top see error in post. Could you please re-post.
Kindly find the attached error message.
Deepanshu, Is the GPG key installed? make sure its installed.
Deepanshu, I was facing same error.
GPG key is unavailable that is:
Please download it and install it. After that your problem will be resolved.
Thanks Anurag and Priya.
It worked now and all the components are up-to-date.
Thanks of you guys.
Deepanshu Sood | Technical Consultant
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