HI, I have attach the image of the situation we are dealing.
1. We COULDN'T connect to enVision ES 2560 via web interface, remote desktop or directly in the envision (no video), we have to make a forced shutdown.
2. Then after booting we went to Reports module and found this message on this option reports > ad hoc reports an error message
Note: We were working on some custom reports based on an adhoc report.
We have put a case in support, and when they answer we will post their solution, but in the mean time, if someone has have this situation we will appreciate your help.