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ESA Virtual Appliance "Enable failed. Please click to retry"

Question asked by RSA Admin Employee on Mar 27, 2015
Latest reply on Mar 30, 2015 by SeffyGHops

Hi all,

 

I have problem to add an virtual appliance Event Stream Analysis.

 

In webui I can see the error message "Enable failed. Please click to retry" and I cant enable the appliance.

 

In log messages:

 

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: Could not resolve 10.55.1.118: no name for 10.55.1.118

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: Could not resolve 10.55.1.118: no name for 10.55.1.118

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: Could not resolve 10.55.1.118: no name for 10.55.1.118

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: ca982655-5cc0-44b2-bf45-d757ca1bf46f has a waiting certificate request

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: Could not resolve 10.55.1.118: no name for 10.55.1.118

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: Could not resolve 10.55.1.118: no name for 10.55.1.118

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: Could not resolve 10.55.1.118: no name for 10.55.1.118

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: Could not resolve 10.55.1.118: no name for 10.55.1.118

Mar 27 18:32:59 NWAPPLIANCE16570 puppet-master[2432]: Could not resolve 10.55.1.118: no name for 10.55.1.118

Mar 27 18:33:25 NWAPPLIANCE16570 python: Adding {'node': 'ca982655-5cc0-44b2-bf45-d757ca1bf46f', 'classes': {'base': ''}, 'enviroment': ''} to ENC database

Mar 27 18:33:25 NWAPPLIANCE16570 python: Adding ca982655-5cc0-44b2-bf45-d757ca1bf46f user to /mcollective

Mar 27 18:33:25 NWAPPLIANCE16570 add-rabbitmq-user: user.info Cleared user ca982655-5cc0-44b2-bf45-d757ca1bf46f password

Mar 27 18:33:26 NWAPPLIANCE16570 add-rabbitmq-user: user.info Set configure, read, and write permissions for ca982655-5cc0-44b2-bf45-d757ca1bf46f in vhost /mcollective

Mar 27 18:33:26 NWAPPLIANCE16570 python: User ca982655-5cc0-44b2-bf45-d757ca1bf46f added to /mcollective

Mar 27 18:33:26 NWAPPLIANCE16570 python: Adding ca982655-5cc0-44b2-bf45-d757ca1bf46f user to /rsa/system

Mar 27 18:33:27 NWAPPLIANCE16570 add-rabbitmq-user: user.info Cleared user ca982655-5cc0-44b2-bf45-d757ca1bf46f password

Mar 27 18:33:27 NWAPPLIANCE16570 add-rabbitmq-user: user.info Set configure, read, and write permissions for ca982655-5cc0-44b2-bf45-d757ca1bf46f in vhost /rsa/system

Mar 27 18:33:27 NWAPPLIANCE16570 python: User ca982655-5cc0-44b2-bf45-d757ca1bf46f added to /rsa/system

Mar 27 18:33:27 NWAPPLIANCE16570 python: Adding ca982655-5cc0-44b2-bf45-d757ca1bf46f user to /rsa/sa

Mar 27 18:33:28 NWAPPLIANCE16570 add-rabbitmq-user: user.info Cleared user ca982655-5cc0-44b2-bf45-d757ca1bf46f password

Mar 27 18:33:28 NWAPPLIANCE16570 add-rabbitmq-user: user.info Set configure, read, and write permissions for ca982655-5cc0-44b2-bf45-d757ca1bf46f in vhost /rsa/sa

Mar 27 18:33:28 NWAPPLIANCE16570 python: User ca982655-5cc0-44b2-bf45-d757ca1bf46f added to /rsa/sa

Mar 27 18:33:28 NWAPPLIANCE16570 python: Federating upstream node ca982655-5cc0-44b2-bf45-d757ca1bf46f, on /rsa/system at 10.55.1.118

Mar 27 18:33:29 NWAPPLIANCE16570 python: Federating upstream node ca982655-5cc0-44b2-bf45-d757ca1bf46f, on /rsa/sa at 10.55.1.118

Mar 27 18:33:29 NWAPPLIANCE16570 python: Signing Puppet Cert

Mar 27 18:33:31 NWAPPLIANCE16570 python: Signed Puppet Cert

Mar 27 18:33:31 NWAPPLIANCE16570 python: Pinging host ca982655-5cc0-44b2-bf45-d757ca1bf46f with a 30 second timeout.

Mar 27 18:34:01 NWAPPLIANCE16570 python: Pinging host ca982655-5cc0-44b2-bf45-d757ca1bf46f with a 30 second timeout.

Mar 27 18:34:32 NWAPPLIANCE16570 python: Pinging host ca982655-5cc0-44b2-bf45-d757ca1bf46f with a 30 second timeout.

 

I followed the Article number: 000029081 to clear the certificate from this appliance, but without success.

 

Anyone could help me?

 

Regards.

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