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SOLVED Migrating Data from Demo System to Productive System not working

Discussion created by RSA Admin Employee on Nov 17, 2009
Latest reply on Dec 16, 2009 by RSA Admin

We have here a customer who ordered now his ES-560 enVision appliance.
He was using before a Demo Appliance and I try now to copy his data from the demo appliance to the new appliance.
I was using the following method:

Backup

To be able to do a Backup of the application you will need the following:

    *  %_ENVISION%\database\dbbkup ( database )
    *  %_ENVISION%\webapps\pi\pireport ( scheduled reports )
    *  %_ENVISION%\etc ( devices, report definitions, vamdata )
    *  %_ENVISION%\conf ( configuration information )
    * E:\nic\csd\config ( Common StorageDirectories(csd))
    * E:\nic\csd\global ( In an LS configuration, this is on the shared storage. )
    * E:\nic\csd\license
    * E:\nic\csd\ipaddr.tab

Restore

    * Use Reimage DVD
    * Type the box
    * Name it exactly as the old appliance (sitename) !! Case sensitive
    * Use the same IPs !!
    * Install the Application
    * After Reboot stop all services
    * Restore nic.db and your custom config
    * Start the services
    * Restore data


Everything seems to be ok. The enVision Services are starting and I could login to the system.
I can see all the configs we did for the customer etc.

The Problem is now that when I try to go to analysis and try to see any events in the event viewer, I get the message "NIC Server is currently not available".

I checked the NIC Server process and this one is running.
I checked the TCP Port 2010 if I can connect and I don't get any answer back.

The question is now:
- Why is the NIC Server Service running and I don't get an active TCP Port 2010
- How to troubleshoot this problem?

 

I added below the log from %_ENVISION%\logs\NicServiceManager.txt.
You will see an Error here "Error starting [NIC Server], error=1056"
But when I check with the Task Manager I see that pi_ls_server.exe is running.
So what does this error mean?

 

Starting: NIC App Server, NIC App Server, 4, 0, 50, 0
Starting: NIC Asset Collector Service, NIC Asset Collector Service, 4, 0, 50, 0
Starting: NIC Asset Processor Service, NIC Asset Processor Service, 4, 0, 50, 0
Starting: NIC Collector, NIC Collector, 4, 0, 50, 0
Starting: NIC DHCP Polling Service, NIC DHCP Polling Service, 4, 0, 50, 0
Starting: NIC File Reader, NIC File Reader, 4, 0, 50, 0
Starting: NIC FW-1 Lea Client, NIC FW-1 Lea Client, 4, 0, 50, 0
Starting: NIC Locator, NIC Locator, 4, 0, 50, 0
Starting: NIC Logger, NIC Logger, 4, 0, 50, 0
Starting: NIC ODBC Service, NIC ODBC Service, 4, 0, 50, 0
Starting: NIC Packager, NIC Packager, 4, 0, 50, 0
Starting: NIC Scheduler, NIC Scheduler, 4, 0, 50, 0
Starting: NIC SDEE Collection, NIC SDEE Collection, 4, 0, 50, 0
Starting: NIC Server, NIC Server, 4, 0, 50, 0
Error starting [NIC Server], error=1056
Starting: NIC Trapd Service, NIC Trapd Service, 4, 0, 50, 0
Starting: NIC Windows Service, NIC Windows Service, 4, 0, 50, 0
Starting: NIC WinSSHD, WinSSHD, 4, 0, 50, 0
Starting: NIC Web Server, NIC Web Server, 5, 0, 2000, 0
Starting: NIC Alerter, NIC Alerter, 6, 0, 2000, 0

 

Thanks for any help

Message Edited by pbaumann on12-16-200911:48 AM

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