RSA Admin

enVision Alerter Latency Issue

Discussion created by RSA Admin Employee on Jul 15, 2013

Currently we are facing Alerter Latency  issue in enVision 2560 E series appliance.


There is abrupt increase in the alerter latency which ulimately hangs up the Alerter service as a result no Alerts triggered in Event Explorer.


Following error message was observed during this period:


2013/07/15 14:21:12.983 IST IP_Address %NIC-3-608085: Alerter, Alerter, -, -, -, -, Detail: 5632: 1273 view=View Name Error -4 - 407 -2146893007 ::HttpSendRequestEx failed. The client and server cannot communicate, because they do not possess a common algorithm


To rectify this issue all the NIC Services were restarted .


Please assist me on the following queries:


1. Cause of this issue.

2. Any other means to rectify the same.

3. meaning of error message highlighted above.