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What causes passcode format error?

Question asked by ayockel123 on Oct 2, 2013
Latest reply on Oct 3, 2013 by Nathan Furze

I have a user who fails to connect two or three times before it lets him through.  In the logs I see "Authentication method failed, passcode format error."


I'm assuming the only thing that changes between the times he succeeds and the times he fails is the generated passcode.


What could be causing this?