i have configured the ip, netmask and gateway after that i tried to aceess SA server via browser by using its ip address but i got error 503, service unavailable.
powered by jetty.
can anyone tell me how to resolve this jetty error?
waiting for help
i have configured the ip, netmask and gateway after that i tried to aceess SA server via browser by using its ip address but i got error 503, service unavailable.
powered by jetty.
can anyone tell me how to resolve this jetty error?
waiting for help
Hi Adam/Patriot3w
There is no logs in /var/lib/netwitness/rsamalware/jetty/logs
And this directory
/var/lib/netwitness/rsamalware/spectrum/logs
is also not there.
Kindly refer screen shot.
And guide me what should I do?
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can anyone help me to resolve jetty error in Security analytic server
reply from patriot3w <https://community.emc.com/people/patriot3w?et=watches.email.thread> in RSA Security Analytics - View the full discussion <https://community.emc.com/message/775070?et=watches.email.thread#775070>
Can you look in the directory he posted?
/var/lib/netwitness/uax/logs
i going two post logs that you have asked, one of working SA and other is SA that showing jetty error:
I dont see anything about Java on that one having issues. Are you sure Java is installed on that box? I have been involved in engagements where Java was not installed on the server...and I had to install it.
didn't find anything, can check the hostname and /etc/hosts?
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
This jetty error sounds like a java issue.
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
So, how will i resolve this java issue? Should i update java ? If yes then how?
Sent from Samsung Mobile
I would download the RPM from java. I personally use WinSCP to copy files to the appliances and then from there you can SSH into the device and run the RPM.
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
In which directory i should put that rpm package?
Sent from Samsung Mobile
you can put any location, the use rpm to install
did you see below before you install?
[root@NWAPPLIANCE9913 ~]# rpm -qa | grep java
tzdata-java-2013c-1.el6.noarch
java-1.7.0-openjdk-1.7.0.25-2.3.10.4.el6_4.x86_64
[root@NWAPPLIANCE9913 ~]#
Hi, I have run command rpm –qa and get a response like this, refer attached text file.
I just stop the IP tables and now its showing unknown insistence when I run “stop jettysrv” or “start jettysrv”.
Hi patriot3w/Adam
i have run those command that you told me in your above mesage, and got response like this
[root@NWAPPLIANCE19052 ~]# rpm -qa | grep java
tzdata-java-2013b-1.el6.noarch
java-1.7.0-openjdk-1.7.0.19-2.3.9.1.el6_4.x86_64
Now tell what to do?
and after stoping ip table i am getting unknow service as jetty like this
[root@NWAPPLIANCE19052 ~]# stop jettysrv
stop: Unknown instance:
[root@NWAPPLIANCE19052 ~]#
[root@NWAPPLIANCE19052 ~]# service jetty --full-restart
jetty: unrecognized service
[root@NWAPPLIANCE19052 ~]#
please help me to resolve this issue
the syntax is:
start jettysrv
or
stop jettysrv
or
restart jettysrv
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
Hi
Just check the jetty package is installed or not and try reinstalling the package.It amy solve the problem.
# rpm -qa | grep jetty
'jettyuax-7.6.2-27.noarch'
i have tried to install java but got this response
[root@SA_Globle etc]# rpm -Uvh java-1.7.0-openjdk-devel-1.7.0.45-2.4.3.2.el6_4.x86_64.rpm
warning: java-1.7.0-openjdk-devel-1.7.0.45-2.4.3.2.el6_4.x86_64.rpm: Header V4 DSA/SHA1 Signature, key ID 192a7d7d: NOKEY
error: Failed dependencies:
java-1.7.0-openjdk = 1:1.7.0.45-2.4.3.2.el6_4 is needed by java-1.7.0-openjdk-devel-1:1.7.0.45-2.4.3.2.el6_4.x86_64
[root@SA_Globle etc]#
what to do now?
yes its installed
[root@SA_Globle ~]# rpm -qa |grep jetty
jettyuax-7.6.2-27.noarch
[root@SA_Globle ~]#
do you have the SA SP1 ISO file with you? You should be able to find all the rpm packages.
I dont have SA SP1package. can you tell me from where i can get this file?
Sent from Samsung Mobilepatriot3w <emc-community-network@emc.com> wrote:ECN
can anyone help me to resolve jetty error in Security analytic server
reply from patriot3w in RSA Security Analytics - View the full discussion
do you have the SA SP1 ISO file with you? You should be able to find all the rpm packages.
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Following can anyone help me to resolve jetty error in Security analytic server in these streams: Inbox
can you download from download.rsasecurity.com? or you may check with support.
you can download the packages from centos: Index of /centos/6/os/x86_64/Packages
You should be able to get the SA SP1 from SCOL/downloads.
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
i have SA 10.2 if i will update it SA 10.3 then is this jetty problem will resolve?
Hi,
your version of java sdk sounds really strange. It should be installed java-1.7.0-openjdk-1.7.0.19-2.3.9.1.el6_4.x86_64.
Do you update your system with yum? If you did that please don't do it anymore. You have to install only the packages in the packed file from RSA SCOL.
I would definitely open a support case so that they can verify your box.
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
jetty problem resolved but got another bad credential problem
I would open up a support case on the bad credential problem. What version are you running?
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
i don't think upgrade will resolved the issue, you try to reinstall the packages first.
btw, why didn't you open a support case?
It doesnt matter which directory you put it in...
| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC
Hi, guys,
I came across the same 503 error "service unavailable."
I updated SA server and forgot to change yum.conf (by adding http_caching=none) and clean the cache (yum clean all)
All of it was in the upgrade instructions so read it carefully. Rollback and proper reconfiguration solved the problem.
I am now having this same problem, how did you roll back your upgrade?The specified item was not found.
I'm using a virtual environment so I rolled back to snapshot. For physical environment there are yum commands: rollback, history and undo.
Our issue was the upgrade did not install the root.war file...unsure why, 5 hour support call with a stumped rep and a couple reinstalls fixed the issue.
Try below two three stpes, its resolved my problem or after this your problem does not resolved then please download a update package or same package and install it.
ls -l /var/lib/jetty7/bin/jetty.sh
chmod +x /var/lib/jetty7/bin/jetty.sh
try to browse SA server Ip address if still same
run
./jetty.sh
check the log under: /var/lib/netwitness/uax/logs, can upload?