AnsweredAssumed Answered

Broker and IPDB Extractor services are "unreachable"

Question asked by RSA Admin Employee on Apr 20, 2015
Latest reply on Apr 21, 2015 by RSA Link Team (Inactive)

Hi, I am having problems with the Broker and the IPDB Extractor services since the 10.4.1 update. I see them just fine in the services view with everything green but in reality they are not working at all.


For example, when I click on the Broker to manage it, I get the following message instead of the config page:

Service host MYHOST - Broker is unreachable


Same thing with the IPDB Extractor service :

Service host MYHOST - IPDB Extractor is unreachable


Everything else works fine. Logs are collected/decoded and I can investigate logs through the Concentrator. Any ideas what is wrong? I tried the basics : restart the services, stop/start, remove/add them again with and without SSL, rebooted the appliance, etc. but nothing has made it.