We are usign RSA API in application to check the risk analyz. But sometimes we are getting some timout error. Below mentioed the
RSA server log.
015-07-10 01:35:25,402 WARN [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [] [] [com.passmarksecurity.utils.Stopwatch] - <Elapsed time for Commiting API transaction : 517 ms>
2015-07-10 01:35:25,403 WARN [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [] [] [com.passmarksecurity.utils.Stopwatch] - <Elapsed time for analyze ws method execution : 43409 ms>
2015-07-10 01:35:25,402 WARN [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [] [] [com.passmarksecurity.utils.Stopwatch] - <Elapsed time for Commiting API transaction : 529 ms>
Anyone faced issues like this?
This is not a timeout, but a slow response from RSA AA. It can be a timeout for the application that is waiting for the response from RSA.
Slow response can be due to few of the following reasons,
- If active thread count between Application server and the database exceeds the Max Connection limit
- Slow response from the database (check the AWR reports from database)
- Network related