on Jul 20, 2015We are using RSA Adaptive Authentication in our Application for Multi factor authentication. From the application we are calling for analyze Risk report using RSA Api. But sometime the call gets timed out and we get below logs in RSA Server log. :
2015-07-10 01:35:25,402 WARN [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [] [] [com.passmarksecurity.utils.Stopwatch] - <Elapsed time for Commiting API transaction : 517 ms>
2015-07-10 01:35:25,403 WARN [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [] [] [com.passmarksecurity.utils.Stopwatch] - <Elapsed time for analyze ws method execution : 43409 ms>
2015-07-10 01:35:25,402 WARN [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [] [] [com.passmarksecurity.utils.Stopwatch] - <Elapsed time for Commiting API transaction : 529 ms>
What could be the reason for this? Is it because the RSA AA cannot communicate with its Data Base?
The analyze call took around 43 sec to complete. It's likely that there was an issue with the backend database. We need to review more logs to find out the root cause. I suggest that you raise RSA Customer Support ticket so we will able to assist.