All,
I have an Authentication Manager Appliance that saves its backup to itself. Looking at the Operation Console I can configure a backup to a NFS share. However, I repeatedly receive the error message “There was a problem processing your request. There was a problem updating the backup location information” when trying to connect the NFS share.
I am interested in reviewing logs to help me resolve this issue. Where can I find them?
Thank you,
T.J
Hello T.J.,
You can download the logs from the primary operations console as below
Procedure
1. In the Operations Console, click Administration > Download Troubleshooting Files.
2. If prompted, enter your Super Admin credentials, and click OK.
3. Select the logs to download. Different options may display depending on whether the instance is a primary or replica. The following table shows all available options.
4. In the Create Password field, enter a valid password.
5. Confirm the password.
Carefully note the password. You need this password to view the contents of the .zip archive file. If you share the .zip archive file with RSA Customer Support, you will have to provide this password.
6. Click Generate and Download Zip File.
Progress is displayed in the Progress Monitor page. This may take a few minutes to complete.
7. In the Progress Monitor page, click Download Zip File.
So kindly check and advise us back if there is any assistance needed from our side.
Best Regards,