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ecat license - urgent

Question asked by mJH1dV71D3OQIIFKmg3jrA== on Mar 2, 2016
Latest reply on Mar 10, 2016 by Glen Hawkins



I have a license with 4000 seats and I have maxed it. So I have freed 200 seats by the procedure written in the user guide (uninstalling the agent and then removing it from the database).

However in the About box, I see that the AgentCount is still above 4000.


What can I do to make the server refresh its agent count and then ill be able to install new agents?