how do I get a PIN when using an RSA securid token for the first time?
I have correctly entered my Company username and LAN password with the passcode from the RSA token (without a PIN because I don't have one yet). It returns the message "The credentials you typed are incorrect".
Tim,
Are you using a hardware or software token to authenticate? Through what product are you authenticating, an RSA agent or some third party product like Citrix, Cisco, etc.?
When you authenticate for the first time and don't have a PIN, just enter the digits you see on your token into the interface. If you have a software token and the tokencode is not displaying, enter four zeroes (0000) and press the Play arrow.
If your tokens is configured to need a user created PIN, you should get a prompt to create a PIN. If your admins set up the option for system generated PINs, it should provide that PIN to you. The third option is to have a PINless token (the least secure option), where you only enter the tokencode to authenticate.
RSA purposely keeps the message an end users sees about a failed authentication as vague as possible to prevent someone from gaining access to the system. Try this:
Regards,
Erica