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AFX connector time out

Question asked by vasudev verma on May 4, 2016
Latest reply on Jan 5, 2017 by Sunita Bhat

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Hi All,

We are trying to create connectors for AD and OpenLDAP, over SSL. After filling up the connection details, when we test the connector settings, an error message is displayed, " Connector test failed: response time out ". We have changed the time out settings at both end but still the issue persists. What is more surprising, if we create Directory, which eventually creates the connector and account collector, when testing the connection with the collector, it's working perfectly fine. Issue is when trying to connect using the connector. Checked for the connectivity to the SSL port, found no issue.

Any idea what could be the issue. Sharing the error screenshot below

Thanks,

Vasu

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Ted Barbour May 4, 2016 8:17 AM
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Hi Vasu - are you saying that if you create a Directory using the wizard that the wizard-created collector works but the wizard-created connector does not? Or are you saying the wizard works but manually creating a connector is failing? Screen shots of working settings vs not working would be helpful. RSA Via L&G version/patch info would also be helpful.
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- vasudev verma @ Ted Barbour on May 4, 2016 9:13 AM
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  Hi Ted,
  
  Yes, when we try to create a connector using create connector wizard, it failing to connect to the LDAP, but when creating a directory using the create directory wizard, it's able to connect to the LDAP. Sharing the screen shot. We are working on RSA Visa L&G Version 7.0 .
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  - Ted Barbour @ vasudev verma on May 4, 2016 9:54 AM
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    Sorry I'm still not understanding your scenario. The 2 screen shots are for a connector and a collector.
    Does the Directory wizard produce a connector that works? If so can you show the connection settings for working connector?
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    - vasudev verma @ Ted Barbour on May 5, 2016 2:24 AM
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      We have created a directory for OpenLDAP , which created a collector and a connector. Issue is, the connector is not able to connect to the ldap while the collector is able to.
      
      We tried creating a new connector for OpenLDAP using the "Create Connector" wizard, but facing the face problem.
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      - Boris Lekumovich @ vasudev verma on May 5, 2016 3:35 AM
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        What happens when you try to change the connection settings to non secure (see screenshot below)?
        
        When creating a connector manually, what type of Connector template did you choose (Active Directory or OpenLDAP)?
        
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        vasudev verma @ Boris Lekumovich on May 5, 2016 5:26 AM
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        We did tried connecting over non-ssl port (in our case port 1389) but got the same error. We are using the OpenLDAP template for creating the connector.
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        Boris Lekumovich @ vasudev verma on May 5, 2016 8:03 AM
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        See what's going on in the logs (aveksaServer.log and the AFX logs)
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        vasudev verma @ Boris Lekumovich on May 11, 2016 8:52 AM
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        snippet from the AFC.main.log
        
        2016-05-11 17:09:30.965 [INFO] org.mule.module.client.MuleClient:193 - Using existing MuleContext: org.mule.DefaultMuleContext@68bb4261
        2016-05-11 17:09:30.978 [INFO] org.apache.commons.httpclient.auth.AuthChallengeProcessor:193 - basic authentication scheme selected
        2016-05-11 17:09:30.981 [INFO] org.apache.commons.httpclient.HttpMethodDirector:193 - Failure authenticating with BASIC 'Galaxy Realm'@localhost:8585
        2016-05-11 17:09:30.984 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:77 - Unable get/setup the server id from the MMC request
        2016-05-11 17:09:30.985 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:78 - Retrying MMC connection and server id setup...
        2016-05-11 17:09:35.986 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:81 - Connection request retry attempt #1 of 12
        2016-05-11 17:09:36.114 [INFO] org.apache.commons.httpclient.auth.AuthChallengeProcessor:193 - basic authentication scheme selected
        2016-05-11 17:09:36.115 [INFO] org.apache.commons.httpclient.HttpMethodDirector:193 - Failure authenticating with BASIC 'Galaxy Realm'@localhost:8585
        2016-05-11 17:09:36.117 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:77 - Unable get/setup the server id from the MMC request
        2016-05-11 17:09:36.118 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:78 - Retrying MMC connection and server id setup...
        2016-05-11 17:09:41.118 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:81 - Connection request retry attempt #2 of 12
        2016-05-11 17:09:41.147 [INFO] org.apache.commons.httpclient.auth.AuthChallengeProcessor:193 - basic authentication scheme selected
        2016-05-11 17:09:41.148 [INFO] org.apache.commons.httpclient.HttpMethodDirector:193 - Failure authenticating with BASIC 'Galaxy Realm'@localhost:8585
        2016-05-11 17:09:41.153 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:77 - Unable get/setup the server id from the MMC request
        2016-05-11 17:09:41.155 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:78 - Retrying MMC connection and server id setup...
        2016-05-11 17:09:46.156 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:81 - Connection request retry attempt #3 of 12
        2016-05-11 17:09:46.175 [INFO] org.apache.commons.httpclient.auth.AuthChallengeProcessor:193 - basic authentication scheme selected
        2016-05-11 17:09:46.178 [INFO] org.apache.commons.httpclient.HttpMethodDirector:193 - Failure authenticating with BASIC 'Galaxy Realm'@localhost:8585
        2016-05-11 17:09:46.180 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:77 - Unable get/setup the server id from the MMC request
        2016-05-11 17:09:46.202 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:78 - Retrying MMC connection and server id setup...
        2016-05-11 17:09:51.203 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:81 - Connection request retry attempt #4 of 12
        2016-05-11 17:09:51.215 [INFO] org.apache.commons.httpclient.auth.AuthChallengeProcessor:193 - basic authentication scheme selected
        2016-05-11 17:09:51.216 [INFO] org.apache.commons.httpclient.HttpMethodDirector:193 - Failure authenticating with BASIC 'Galaxy Realm'@localhost:8585
        2016-05-11 17:09:51.276 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:77 - Unable get/setup the server id from the MMC request
        2016-05-11 17:09:51.276 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:78 - Retrying MMC connection and server id setup...
        2016-05-11 17:09:56.277 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:81 - Connection request retry attempt #5 of 12
        2016-05-11 17:09:56.283 [INFO] org.apache.commons.httpclient.auth.AuthChallengeProcessor:193 - basic authentication scheme selected
        2016-05-11 17:09:56.284 [INFO] org.apache.commons.httpclient.HttpMethodDirector:193 - Failure authenticating with BASIC 'Galaxy Realm'@localhost:8585
        2016-05-11 17:09:56.286 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:77 - Unable get/setup the server id from the MMC request
        2016-05-11 17:09:56.286 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:78 - Retrying MMC connection and server id setup...
        2016-05-11 17:10:01.287 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:81 - Connection request retry attempt #6 of 12
        2016-05-11 17:10:01.296 [INFO] org.apache.commons.httpclient.auth.AuthChallengeProcessor:193 - basic authentication scheme selected
        2016-05-11 17:10:01.297 [INFO] org.apache.commons.httpclient.HttpMethodDirector:193 - Failure authenticating with BASIC 'Galaxy Realm'@localhost:8585
        2016-05-11 17:10:01.299 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:77 - Unable get/setup the server id from the MMC request
        2016-05-11 17:10:01.299 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:78 - Retrying MMC connection and server id setup...
        2016-05-11 17:10:06.300 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:81 - Connection request retry attempt #7 of 12
        2016-05-11 17:10:06.309 [INFO] org.apache.commons.httpclient.auth.AuthChallengeProcessor:193 - basic authentication scheme selected
        2016-05-11 17:10:06.310 [INFO] org.apache.commons.httpclient.HttpMethodDirector:193 - Failure authenticating with BASIC 'Galaxy Realm'@localhost:8585
        2016-05-11 17:10:06.313 [WARN] com.aveksa.afx.server.manager.MMCRequestManagerImpl:77 - Unable get/setup the server id from the MMC request
        2016-05-11 17:10:31.503 [ERROR] com.aveksa.afx.server.manager.MMCRequestManagerImpl:208 - Error stopping application AFX-CONN-External-Users-Connector
        com.aveksa.afx.server.manager.MMCException: Failed to get flows for server. No associated server Id. Check Request Manager Initialization
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        Sunita Bhat @ vasudev verma on Jan 5, 2017 11:58 AM
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        We have having similar errors in the log:
        
        Unable to get status for all Connectors from MMC
        com.aveksa.afx.server.manager.MMCException: Failed to get flows for server. No associated server Id. Check Request Manager Initialization
        
        Any idea what was causing this in your instance?
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AFX connector time out

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