Dear RSA SecurCare Online Customer,
RSA announces the availability of Patch 13 for RSA Identity Management and Governance version 6.9.1. This release contains numerous fixes and improvements. See the Release Notes for additional information about the contents of the patch (https://knowledge.rsasecurity.com/scolcms/set.aspx?id=11232).
RSA strongly recommends that customers upgrade to this latest update. Please note that all patches are cumulative.
Obtaining Software and Documentation:
Customers can obtain the documentation and software for this release by downloading them from SecurCare Online (SCOL). (https://knowledge.rsasecurity.com)
To download the IMG 6.9.1 patch 13 documentation, including Release Notes, please access the "RSA Identity Management & Governance 6.9.1 P13" product documentation page (https://knowledge.rsasecurity.com/scolcms/set.aspx?id=11232). This is accessible under the “RSA Identity Management and Governance (formerly Aveksa)” product page.
To download the IMG 6.9.1 patch 13 software, after logging into SCOL, you can select the "My Support" link at the top of the page or the "Version Upgrades" link on the Identity Management and Governance product page. On either of these pages you will be presented with a list of products that you are entitled to based on the RSA products you have purchased. Select the appropriate license link to access the available Identity Management & Governance software downloads. If you do not have this license in your list of products, then please contact RSA Customer Support.
My Support link: https://knowledge.rsasecurity.com/scolcms/mysupport.aspx
IMG Version Upgrades link: https://knowledge.rsasecurity.com/scolcms/sets.aspx?product=rsa_img&_v=upgrades
Join the RSA Via Lifecycle and Governance (RSA Via L&G) Community:
Use the RSA Via L&G Community to interact with your peers, other RSA Via L&G users, implementation partners and RSA consultants. You can post comments, ask questions, or answer questions that others have posted. Whether you are a brand new customer of RSA Via L&G, or have been using the product for years, we believe that you’ll find this private community to be valuable.
To obtain RSA documentation, log on to RSA SecurCare Online at https://knowledge.rsasecurity.com and click Products in the top navigation menu. Select the specific product whose documentation you want to obtain. Scroll to the section for the product version that you want and click the set link.
Obtaining More Information:
For more information about RSA products, visit the RSA web site at http://www.rsa.com.
Getting Support and Service:
For customers with current maintenance contracts, contact your local RSA Customer Support center with any additional questions regarding this RSA SecurCare Note. For contact telephone numbers or e-mail addresses, log on to RSA SecurCare Online at https://knowledge.rsasecurity.com, click Help & Contact, and then click the Contact Us - Phone tab or the Contact Us - Email tab.
General Customer Support Information:
RSA SecurCare Online:
RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the link below for additional details.
About RSA SecurCare Notes & Security Advisories Subscription
RSA SecurCare Notes & Security Advisories are targeted e-mail messages that RSA sends you based on the RSA product family you currently use. If you’d like to stop receiving RSA SecurCare Notes & Security Advisories, or if you’d like to change which RSA product family Notes & Security Advisories you currently receive, log on to RSA SecurCare Online at https://knowledge.rsasecurity.com/scolcms/help.aspx?_v=view3. Following the instructions on the page, remove the check mark next to the RSA product family whose Notes & Security Advisories you no longer want to receive. Click the Submit button to save your selection.
RSA Customer Support