AnsweredAssumed Answered

AD Account password email - Can you send it to a static email address?

Question asked by Pradeep Kadambar Employee on May 9, 2016
Latest reply on Feb 26, 2018 by Abhishek Choudhury

Is there a option to send the external password event email to a static email address rather than sending it to the user's email address.


In a Joiner scenario, the customer would like the AD account password to sent to the IT Team (email). The do not want the password in clear, but the retrieval link in the email.


  • I checked the PasswordAvailableExtEvent and there is no option to key in a static email address. Is this modifiable ?
  • OR Can I generate the password retrieval link in the fulfillment workflow ?