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I cannot unassign a token with the user <unknown>  - when I try it says Cannot add or manage a user with user ID com.rsa.common.InvalidArgumentException: Duplicate user ID. User IDs must be unique within an identity source. This user ID is already in use

Question asked by Andy Smith on May 10, 2016
Latest reply on May 16, 2016 by Erica Chalfin

one of our tokens shows the user <unknown> next to it, when I try to unassign it says:

 

Cannot add or manage a user with user ID com.rsa.common.InvalidArgumentException: Duplicate user ID. User IDs must be unique within an identity source. This user ID is already in use by a user in this identity source.

 

 

When I try to run a batch to clean up unresolvable users - the preview says there arent any - "No unresolvable users were found"

 

we have 10 tokens, but can only use 9 at the moment until i can unassign this one and re-assign

 

Thanks in advance

 

Andy Smith - Redline

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