AnsweredAssumed Answered

error importing software token in IOS RSA app

Question asked by Andre Pietersen on May 11, 2016
Latest reply on Sep 30, 2016 by Erica Chalfin



Since the last update of the RSA softtoken app for IOS,(version 2.2) the users can't import a new token.

They receive the following error Token import failed. Error communicating with server. Contact your administrator

On the server side, firewalls etc nothing has changed and importing of tokens in android or windows is flawless.

on the firewall we don't see any drops and I have made a quick capture and can't see any network traffic


I am running 3.0 appliances with authentication manager 8.1. sp1 p12

For the software token profile we are using device type iphone 1.3 and the tokens are distributed with CTKIP

In our testing environment I have tried device type IOS 2.x but no success


I have reported this issue with our supplier but any suggestions or tips are welcome