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Custom logs parsing on ESI, but not on SA

Question asked by qSjRn96yAguPUdOms0Fee804qmVHMtSc3pIBRAoHR1w= on May 15, 2016
Latest reply on May 17, 2016 by qSjRn96yAguPUdOms0Fee804qmVHMtSc3pIBRAoHR1w=

I've been able to successfully create a parser on the ESI toolkit and get the logs parsed for a custom device, but for some reason the logs go undetected on SA.

Under what circumstances can this happen? I've made sure that each column has been parsed successfully and under the appropriate tag, yet this problem comes up.

Any help would be appreciated.